Frequently Asked Questions

Q: Are there order minimums?

A: Short answer, no. Embroidery orders can be as small as one piece. When it comes to printed items, we have different options depending on the size of your order but we will ALWAYS try to make it work. Direct to Garment (DTG) printing allows us to print just one item for an order.

Q: How do I get my logo or design ready for embroidery?

A: Your logo or design needs to be in a special file format for our machines. This is called a DST file. We offer a digitizing service that gets your logo or design into this format. Digitizing is a one-time $110 fee and then we’ll have your ready-for-embroidery logo forever!

Q: How do I get my logo or design ready for screen print or Direct to Garment (DTG) print?

A: If you have a high-quality JPEG or PNG file, most of the time we can work with just that. If you do not already have high-quality art, we offer vectoring services so that your print is the best possible quality.

Q: What if I don’t have a logo or design?

A: We offer some logo design services and can execute some designs in-house. We also contract with local artists and graphic designers that can handle more elaborate designs. We are your one-stop-shop!

Q: How long will my order take?

A: Orders typically take 8-10 business days following design approval. We usually have the ability to meet rush times when asked, just know that there is a rush fee applied to these orders.

Q: Do I bring in my own items or do you sell them to me?

A: Either! Many customers bring in their own clothing and accessories to be decorated however we are not responsible if these items are damaged during the decoration process. When we sell you clothing and accessories from our trusted vendors, we are able to easily replace any item that may get damaged in production. Mistakes do not happen often, but we always recommend buying clothing and accessories directly through us.