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These questions are frequently asked by our consumers. Please email us if you have a question that is not covered here.

What is image building?

Every organization has a brand image that imprints the minds of customers, employees and constituents. This brand image represents the personality, values and behaviors that can be expected from your organization. Your brand image provides direction, purpose and meaning for why people should engage in a relationship with you.

No matter your industry, it is important that your brand image reflects the right impression with those you work with. Your marketing promotions are the tools you use to build this image. Each promotion provides an opportunity to deliver a simple, meaningful message that lifts your brand image to be top-of-mind and in the forefront of your competitors.

Our commitment is to build trust in our relationship with you by understanding your brand, the messages you want to send, and the events or circumstances from which you communicate with your audience. As a result, we unleash the creative resources of our Full Service Image Center to build your image with the right combination of promotional tools that meet your communication objectives.

What is a Customer Relationship Manager?

At Logo Boys, we consider the relationships with our customers to be our top-priority and we want you to know that. We also want our internal staff to understand the expectations of our “sales representatives” to be customer advocates who understand our customer needs. Therefore, our Customer Relationship Managers are “sales reps” who go beyond simply sales. They extend to understand your needs and your promotional objectives to design unique creative ideas for you.

How do I get our logo image files to Logo Boys?

We will help you to keep this simple. You may e-mail your camera ready artwork to us at It is often best to send your artwork and imprint requirements to us early in the process. This will allow us to determine if the format and resolution are sufficient for a clean, crisp imprint. If not, we can work with you and various third parties to reformat your artwork. If artwork is not available in an email format, we can accept a black and white printed version of the image, 600dpi or better. Logo Boys can use internal and external resources to convert your artwork into the camera ready format required.

If I have an embroidery logo set-up already, do I have to have Logo Boys set up the logo again to get some items sewn in your shop?

No, we will do contract work with embroidery files and garments provided by our customers. We will want to do a sew-out of logos provided and have your approval before production, just like every new set-up created thru Logo Boys. 

What is Vector Art?

Vector art is required by most printers to reproduce a clean, crisp image suitable for screen printing, hot stamping, pad printing or embroidery. Technically, Vector art uses a mathematical formula (geometrically perfect), which can be resized or reshaped without diminishing its sharpness or smoothness. Common applications include: ai, eps, cmx, cdr, dxf, wmf/emf. In general, the higher the resolution (dpi), the better. Raster artwork formats that usually do not work well include: jpg, gif, and bmp.

Is there a minimum order quantity for garment embroidery?

There is no size project we are not able to produce. A single head machine and several multi-head machines, allow us to help all your needs no matter the size of your order.

What kind of guarantee comes with my custom decorated apparel purchased from Logo Boys?

We call it Customer Satisfaction Guarantee: “If decoration fails to live up to the buyer’s expectations, we will repair or replace it, or refund their money. This guarantee applies for the life of the garment.”

Can you assist in picking apparel and thread colors for some fashion pieces I’m adding to the company catalog?

Yes, we will draw from the hundreds of high quality, high-speed embroidery threads in stock. Furthermore, a PMS color matching system allows us to assure the best company color match.

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